Contact
Contact Escape Zone Middlesbrough
Get membership help, plan an accessible visit or find us on Low Lane, Stainton. Phone and in-person support are handled by the Escape Zone team during the staffed hours below.
Phone
01642 578100
Address
Low Lane, Stainton TS17 9LW
Member gym access
24 hours
Online enquiry
Send a message to Escape Zone
Submissions are recorded with a reference and sent to the monitored contact workflow. Named channel owner and response SLA: [confirm].
How to reach us
Visit reception
Enter through the main Escape Zone entrance and report to gym reception. Bring your joining email and photo identification on your first visit.
Parking
Free on-site parking with quick check-in to get you on the floor faster.
Hours
Member gym access is available 24 hours. The pool, spa facilities and staffed help operate during the published hours below.
Monitored phone
01642 578100. Calls are handled during staffed hours. Published callback target: [confirm].
Directions
We’re minutes from the A174 on Low Lane in Stainton. Use the link below for live directions.
Get directionsStaffed help
When the team is available
- Monday
- 7:00am–9:00pm
- Tuesday–Thursday
- 5:45am–10:00pm
- Friday
- 5:45am–9:00pm
- Saturday–Sunday
- 7:00am–9:00pm
[confirm] These staffed support and wet-facility hours require operational sign-off before launch. Members retain 24-hour gym access.
Accessible visits
Plan your arrival
- Free on-site parking is available close to the entrance. Accessible-bay quantity and location: [confirm].
- Step-free entrance, internal route, changing and pool-access details: [confirm]. Contact the team before travelling if you need route guidance or assistance.
- Tell reception about any assistance you need when you arrive; a team member will explain the safest available route and facilities.
- Service animals are welcomed in public areas, subject to poolside hygiene and safety requirements.
Operator details
Who you are contacting
Escape Zone operates the gym, pool, spa facilities and memberships. Registered legal operator name and company number: [confirm]. Data-controller contact: [confirm].
Escape ZoneLow Lane, Stainton
Middlesbrough TS17 9LW
01642 578100
Complaints and escalation
If something goes wrong
- 1. Raise it with the team. Call or speak to gym reception and explain the outcome you need.
- 2. Ask for the duty manager. If it cannot be resolved immediately, request a logged complaint and keep the reference supplied.
- 3. Escalate in writing. Address your letter to the Escape Zone Manager at the postal address shown here.
Complaint acknowledgement and full-response targets: [confirm]. If more investigation is needed, the named owner will explain why and provide a revised response date.
Monitored support
Contact the Escape Zone team
Call during staffed hours or visit gym reception. Published voicemail response target: [confirm].