Purchases and memberships
Escape Zone provides and administers its own memberships and gym services. Your price, payment schedule, membership period and cancellation terms will be shown when you join or make a purchase. A secure payment provider may process the transaction for us, but your agreement for gym services remains with Escape Zone.
Requesting a cancellation or refund
Contact Escape Zone as soon as possible with your name, contact details, purchase date, payment reference and the reason for your request. For your security, do not provide full card or bank details.
Escape Zone team
Escape Zone, Low Lane, Stainton, Middlesbrough TS17 9LW
01642 578100
How requests are assessed
Eligibility depends on the product purchased, the terms provided at purchase, whether the service has started or been used, and any statutory rights that apply. Nothing in this policy limits your rights under UK consumer law.
Approved refunds
Where a refund is approved, it will normally be returned using the original payment method. Bank and payment-provider processing times may affect when the credit appears. We will explain any different method before processing it.
Disputed or incorrect payments
Contact us promptly if you believe a payment is duplicated, unauthorised or incorrect so it can be investigated. You may also have rights through your card issuer or payment provider.